Tower Rush Privacy Policy

1.Introduction

This Privacy Policy describes how Tower Rush ("we", "us", "our") collects, uses, stores and protects the personal information of players who register accounts and use the Tower Rush platform, including our website and mobile app. It applies to all personal data we hold about you, regardless of how it was collected.

By creating a Tower Rush account or using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions.

We take data privacy seriously. Whether you are depositing PKR via JazzCash, placing a bet on a PSL match or spinning a casino game, the data generated through your activity on our platform is handled with care and in accordance with the principles set out in this document.

2.What Personal Data We Collect

The categories of personal data Tower Rush collects about you include:

We do not collect sensitive personal data such as health information, religious beliefs or political opinions. We also do not collect biometric data beyond what may be required for identity verification in specific circumstances.

3.How We Collect Your Data

Tower Rush collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing verification, making a deposit, contacting support or responding to a promotion.
• Automated collection: Technical and usage data collected automatically when you use the platform, including through cookies, log files and analytics tools.
• Third-party sources: Identity verification providers and payment processors may share data with us to confirm your identity or process your transactions. This data is used only for the stated purpose.

We do not purchase personal data lists or collect data about you from social media platforms without your explicit consent.

4.How We Use Your Personal Data

Tower Rush uses your personal data for the following purposes:

• To create and manage your Tower Rush account and verify your identity and age.
• To process PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets.
• To provide customer support and respond to your queries, complaints or requests.
• To send you important account notifications — deposit confirmations, withdrawal updates, security alerts and policy changes.
• To personalise your experience on the platform, including relevant game recommendations and VIP tier communications.
• To detect, investigate and prevent fraud, suspicious activity and abuse of our platform or promotions.
• To maintain the technical security and integrity of the Tower Rush platform.
• To analyse platform usage and improve our products, features and user experience over time.
• To comply with our legal and operational obligations.

5.Who We Share Your Data With

Tower Rush does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: We share necessary financial data with payment service providers (including those facilitating JazzCash, Easypaisa, Raast and bank transfer transactions) to process your deposits and withdrawals in PKR.
• Identity verification providers: We may share ID and verification documents with specialist third-party verification services to confirm your identity and age. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Technology and infrastructure providers: We use third-party services for hosting, analytics and platform operations. These providers access data only as necessary to deliver their services to us and are not permitted to use your data for their own purposes.
• Legal authorities: We may be required to disclose personal data to law enforcement or regulatory authorities where required by applicable law. We will only disclose what is strictly required.

Any third party that receives your personal data from Tower Rush is subject to appropriate data protection obligations. We do not share your data with advertisers or marketing agencies.

6.Payment Data and Financial Privacy

When you make a deposit or request a withdrawal on Tower Rush, your payment data is handled with the highest level of care. All PKR transactions — whether processed via JazzCash, Easypaisa, Raast, bank transfer, debit or credit card, or other mobile wallets — are transmitted through encrypted connections.

Tower Rush does not store full payment card numbers or mobile wallet PINs on our servers. Payment credentials are handled by our payment processing partners who maintain their own security standards. We retain only the minimum transaction reference data necessary to maintain your account history, process refunds or investigate disputes.

If Tower Rush identifies suspicious financial activity on your account — such as an unusual deposit pattern or a withdrawal request that does not match your verified payment method — we may temporarily pause the transaction and contact you for confirmation. This is a security measure to protect you.

7.Cookies and Tracking Technologies

Tower Rush uses cookies and similar tracking technologies on our website and app to make the platform work properly, remember your preferences and understand how players use the platform so we can improve it.

The types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your preferences such as your chosen language, display settings and last-used payment method to save you time on return visits.
• Analytics cookies: Help us understand which features players use most, how long sessions last and where players encounter difficulties. This data is aggregated and anonymised — it does not identify you personally.
• Performance cookies: Monitor the technical performance of the platform to identify and resolve loading or stability issues promptly.

Tower Rush does not use third-party advertising cookies to track you across other websites. You can manage cookie preferences in your browser settings, though disabling essential cookies will affect your ability to use the platform normally.

8.How We Keep Your Data Secure

Tower Rush employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• TLS encryption for all data transmitted between your device and our platform.
• Encryption of sensitive data fields at rest within our databases.
• Strict access controls ensuring that only authorised staff with a genuine operational need can view account data.
• Regular security assessments and vulnerability testing of our platform infrastructure.
• Secure processes for handling and storing identity verification documents.
• Monitoring systems designed to detect unusual access patterns or potential breaches in real time.

While Tower Rush takes every reasonable precaution, no internet-based platform can guarantee absolute security. You also play an important role — keep your Tower Rush password strong and unique, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

9.How Long We Keep Your Data

Tower Rush retains your personal data for as long as your account remains active. If you close your account, we will retain certain data for a further reasonable period to:

• Resolve any outstanding disputes or withdrawal requests related to your account.
• Maintain transaction records for financial accountability purposes.
• Comply with our legal and operational obligations.
• Prevent fraud by maintaining records of closed accounts to detect re-registration attempts where a previous account was closed for rule violations.

Once your data is no longer required for any of the above purposes it will be securely deleted or fully anonymised so that it can no longer be linked to you. We do not retain personal data indefinitely or beyond what is genuinely necessary.

10.Your Data Rights

As a Tower Rush player you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data Tower Rush holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. You can update most account details directly in your account settings.
• Right to erasure: In certain circumstances you can request that Tower Rush delete your personal data. Note that we may need to retain some data to meet legal obligations even after account closure.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations while a query or dispute is being resolved.
• Right to object: You can object to Tower Rush using your data for direct marketing communications at any time.
• Right to data portability: You can request your personal data in a structured, commonly used format for your own records or to transfer elsewhere.

To exercise any of these rights, contact the Tower Rush support team through live chat or via the support email address in the footer. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request to protect your account security.

11.Children and Minors

Tower Rush is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by a person under 18, that account will be closed immediately and any data associated with it will be deleted, subject to any legal retention obligations.

If you are a parent or guardian and believe that a minor has created a Tower Rush account, please contact our support team immediately so we can investigate and take appropriate action. We take underage access to our platform extremely seriously.

12.Changes to This Privacy Policy

Tower Rush may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or changes in applicable requirements. When we make updates, the revised policy will be posted on this page with an updated "Last Updated" date.

For material changes that significantly affect how we handle your personal data, we will notify registered players through their account. Your continued use of the Tower Rush platform following any update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

13.Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights or have a concern about how Tower Rush has handled your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week via the live chat feature on the platform or through our support email address shown in the footer of this page.

We aim to resolve all privacy queries promptly and professionally. If you are not satisfied with our response, you retain the right to escalate your concern through appropriate channels available to you.

For related platform policies, see our Terms and Conditions and our Responsible Gaming page.